We don't offer phone support, as we're focused on creating valuable resources on the AWAL workstation. The artist support team is based acrss timezones and have a wealth of knowledge - we're really keen to help.
We get back to 95% of your questions on the same day 🫡
Having initial communication come through the Workstation is important in protecting member security and allowing us to quickly share answers to the common questions, connect you to the support tools and also understand your account behind the scenes.
Please do lean on the support tool in the AWAL suite too which connects you into the relevant Help Center articles. We've taken alot of time with these and we're updating them daily.
We'll always try our best to answer and resolve any questions or problems you run into, whether it be about releases, your statements, the wider music industry or anything else!