We appreciate that partnering effectively with SoundCloud via AWAL takes extra attention and below, we've covered all of the questions that you need answering to make the most of the platform. If you do have any queries, not answered here, as always, please get in touch through the support widget.
- My track was fine, but since you delivered my catalog, it's been blocked.
- When do I whitelist/allowlist my SoundCloud channel?
- Can we be sure of delivering our release to the correct artist page?
- Can a 3rd Party put my track on their page?
- What is eligible for delivery to Soundcloud?
- I have multiple profiles for an artist that need to be merged into one.
- Duplicate tracks on a profile, i.e. a manually uploaded track that has also been delivered via the feed.
- There are incorrect tracks on a profile that belong to a different artist and need to be moved off the profile.
- There are tracks on an incorrect profile that need to be migrated to the correct profile.
- I need to move tracks from an auto-generated profile to a pre-existing profile.
- I’ve heard that some territories won’t show our releases, is that true?
- Can we monetize our content on SoundCloud?
My track was fine, but since you delivered my catalog, it's been blocked.
Tracks get “blocked” if they’re in conflict. To unblock your track we need to deliver your content to soundcloud and allowlist your channel. Flag to us through the AWAL support channel with the UPC, ISRC and SoundCloud channel link and we’ll fix it for you.
When do I whitelist/allowlist my SoundCloud channel?
Content delivered through AWAL will be fingerprinted at SoundCloud via one of our antipiracy platforms. As such it is important that you allowlist your SoundCloud Profile. Please send us your channel and label ID and we will liaise with our operations team to have it set up for you. It will involve your whole catalog being delivered to Soundcloud. We can only do it for channels you own that are artist channels specific to your content. It takes 10 working days.
Can we be sure of delivering our release to the correct artist page?
SoundCloud doesn't take the artist page URL/ID in the delivery feed we send them. We’re always happy to help artist mapping after delivery. If your new release lands on the wrong artist page please flag it to us through the AWAL support channel with the UPC, ISRC and SoundCloud channel link and we’ll fix it for you.
Can a 3rd Party put my track on their page?
Yes, we can allow-list a track on a certain channel for you on a channel by channel basis. You need to send us the username / URL of the account(s) to clear and the track ISRC(s) to be released. We will do this for you by reaching out to the operations team to action the request. This process takes 10 working days.
What is eligible for delivery to Soundcloud?
In line with SoundCloud's terms, we exclude karaoke and compilation releases from delivery to their fingerprinting and commercial feeds. We deliver the same catalog of content made available on YouTube, Meta and the other fingerprinting services.
I have multiple profiles for an artist that need to be merged into one
This is an artist mapping issue a little like the sort we face on Spotify. Please get in with SoundCloud using this form and they will merge the pages for you. Play counts will not merge. This process takes 10 working days.
Duplicate tracks on a profile, i.e. a manually uploaded track that has also been delivered via the feed
There are some instances where we might have delivered content to SoundCloud for clients on more bespoke agreements. When that happens a track may have been delivered manually from your end and from our end. If that does happen, we can merge tracks for you, but play counts won’t merge, unfortunately. You can flag this directly with SoundCloud and they'll help you resolve the issue. Fill in this form.
There are tracks appearing on the wrong artist page...
You can flag this directly with SoundCloud and they'll help you resolve the issue. Fill in this form.
I need to move tracks from an auto-generated profile to a pre-existing profile
You can flag this directly with SoundCloud and they'll help you resolve the issue. Fill in this form.
I’ve heard that some territories won’t show our releases, is that true?
We deliver your content to SoundCloud and monetize on your behalf. In territories where SoundCloud is not properly monetized the releases will not be available. If you deliver manually yourself then the releases will be available in those territories. We recommend you avoid this as it can complicate things for you in the monetized territories. Those are the territories that are most popular for the platform and generate revenue.
Can we monetise our content on SoundCloud?
Yes - once you’ve allow-listed your channel through AWAL you, the profile owner, should get set up for monetization with SoundCloud directly and select a rightsholder (yourself). NB. If you enable monetization without selecting a rightsholder, the tracks will be blocked, even though they're on our allowlist.